Privacy Policy

The Wild Swells website is owned by The Wild Swells, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by The Wild Swells, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using The Wild Swells website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

1. Who We Are:

The Wild Swells is a Singapore-based ocean-inspired lifestyle and sustainability platform offering Rewild personal-care and lifestyle products, workshops, programmes, activities and experiences.

For the purposes of this Privacy Policy, "The Wild Swells", "we", "us" and "our" refer to the business operating The Wild Swells website and the Rewild brand.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect information including:

• your name;

• email address;

• telephone number;

• billing and delivery address;

• order and transaction information;

• workshop, activity or event booking details;

• participant information;

• emergency contact information where reasonably necessary for an activity;

• information you voluntarily provide about relevant participation requirements;

• communications you send to us;

• marketing preferences;

• website usage and device information;

• IP address, browser information and cookie-related data;

• photographs, video or other media where appropriate consent has been obtained; and

• other information reasonably required to provide our products or services.

We will endeavour to collect only personal data that is reasonably necessary for the relevant purpose.

3. How We Collect Personal Data

We may collect personal data when you:

• place an order;

• book a workshop, activity or event;

• register or create an account;

• complete a form;

• subscribe to our mailing list;

• participate in a survey, promotion or giveaway;

• communicate with us by email, telephone, social media or other channels;

• attend one of our activities or events;

• provide feedback or reviews;

• browse or interact with our website; or

• otherwise voluntarily provide information to us.

We may also receive information from service providers involved in processing payments, fulfilling orders, managing bookings or operating our website.

4. Why We Collect and Use Personal Data

We may collect, use or disclose personal data for purposes including:

• processing and fulfilling orders;

• arranging delivery or collection;

• processing payments and refunds;

• confirming and managing workshop or activity bookings;

• communicating changes, cancellations, safety information or operational updates;

• responding to questions, requests or customer-service matters;

• verifying transactions and preventing fraud;

• maintaining business and accounting records;

• improving our products, workshops, activities and website;

• administering promotions or events;

• managing participant safety where relevant;

• sending marketing communications where permitted;

• maintaining website security;

• complying with legal and regulatory requirements; and

• other purposes that we notify you of where required.

As our top priority is customer data security, we will not use personal data for purposes that are materially different from those notified to you without obtaining consent or relying on another lawful basis where applicable.

5. Consent

Where consent is required, we may ask you to provide consent before collecting, using or disclosing your personal data.

Consent may be obtained through forms, checkboxes, booking processes, written communications or other appropriate methods.

You may withdraw your consent for a particular purpose by contacting us, subject to any legal or contractual consequences of doing so.

Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal.

In some circumstances, withdrawing consent may mean that we are unable to continue providing a particular product, booking, activity or service.

6. Orders and Payments

When you make a purchase, we may collect information necessary to process the transaction and fulfil your order.

Payments may be processed through third-party payment providers.

We generally do not need to retain full payment-card information where payment is handled directly by an authorised payment processor.

Payment providers process information according to their own privacy practices and terms.

7. Workshops, Activities and Participant Information

For certain workshops or activities, particularly outdoor or water-based sessions, we may request information reasonably necessary to manage participation and safety.

This may include:

• participant name;

• age or age group where relevant;

• contact details;

• emergency contact details;

• relevant experience information;

• swimming ability where applicable; or

• other information needed to determine suitability or make reasonable arrangements.

Please provide only information that is relevant to the activity.

Any particularly sensitive information should be shared only when reasonably necessary.

8. Children and Minors

Where a participant is below the age required to provide valid consent independently, we may require information and consent from a parent or legal guardian.

We do not knowingly seek unnecessary personal data from children.

Parents and guardians should ensure that information provided about a minor is accurate and appropriate for the relevant booking or activity.

9. Photography and Video

We may take photographs or video during certain workshops, events or activities for documentation, educational, social-media or promotional purposes.

Where consent is required, we will seek appropriate consent or provide appropriate notice.

If an event is held in a private setting, we may provide information about photography or filming before or at the event.

If you do not wish to appear in promotional material, please let us know before the activity or speak with our team at the event.

For minors, additional parent or guardian consent may be required.

10. Marketing Communications

Where permitted, we may send you updates about Rewild products, The Wild Swells activities, events, promotions or other news that may be relevant to you.

You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Transactional communications relating to an order or booking may still be sent even if you have opted out of marketing.

11. Cookies and Similar Technologies

Our website may use cookies or similar technologies to:

• enable essential website functions;

• remember preferences;

• understand website traffic and usage;

• improve website performance;

• support analytics; and

• support advertising or marketing functions where applicable.

Where required, you may be given options to manage non-essential cookies.

You may also adjust cookie settings through your browser, although disabling certain cookies may affect website functionality.

12. Sharing Personal Data

We may disclose relevant personal data to third parties where reasonably necessary, including:

• website and e-commerce service providers;

• payment processors;

• delivery and courier providers;

• booking platforms;

• IT and cloud-storage providers;

• email or marketing service providers;

• professional advisers;

• insurers where appropriate;

• facilitators, instructors or operational partners involved in an activity; and

• public authorities where disclosure is required by law.

We do not sell personal data to third parties.

Where third-party providers process personal data on our behalf, we will take reasonable steps to work with providers that handle data appropriately.

13. Overseas Transfers

Some technology, payment, cloud-storage, website or service providers may process or store data outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred data receives a standard of protection comparable to that required under applicable Singapore data-protection law.

14. Data Protection and Security

We take reasonable administrative, physical and technical measures to protect personal data in our possession or under our control against risks such as unauthorised access, collection, use, disclosure, copying, modification, loss or disposal.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

15. Data Retention

We retain personal data only for as long as reasonably necessary to fulfil the purpose for which it was collected, to meet legitimate business needs or to satisfy legal, accounting or regulatory obligations.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or otherwise dispose of it appropriately.

16. Accuracy

We will make reasonable efforts to ensure that personal data used by us is accurate and complete where it is likely to affect you or be disclosed to another organisation.

Please contact us if your personal information changes or if you believe information we hold is inaccurate.

17. Access and Correction

Subject to applicable law and relevant exceptions, you may request access to personal data that we hold about you and request correction of inaccurate or incomplete personal data.

We may need to verify your identity before processing a request.

Where permitted by law, we may charge a reasonable fee for certain access requests and will inform you of the applicable fee before proceeding.

18. Data Breaches

If a data breach occurs, we will assess the breach and take appropriate steps in accordance with applicable legal requirements.

Where notification to affected individuals or the relevant authority is required, we will make such notification as required.

19. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The current version will be published on our website together with the date of the latest update.

21. Contact and Data Protection Enquiries

If you have questions about this Privacy Policy, wish to withdraw consent or wish to make an access or correction request, please email aloha@thewildswells.com.