Shipping, Returns & Refunds Policy

Thank you for shopping with Rewild by The Wild Swells.

Many of our products are created in small batches, and we want receiving them to feel as good as using them. This policy explains our delivery, collection, returns, exchanges and refund arrangements.

1. Order Processing

Orders are normally prepared after payment has been successfully received.

Our estimated order-processing time is 2-3 business days. Business days exclude weekends and Singapore public holidays unless otherwise stated.

During launches, markets, festive periods or periods of unusually high demand, processing may take longer.

If there is a significant delay affecting your order, we will endeavour to contact you.

2. Singapore Delivery

Available Singapore delivery options and charges will be shown at checkout.

Delivery may be carried out by The Wild Swells or by a third-party courier or delivery provider.

Estimated delivery periods are guidelines rather than guaranteed delivery times unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including courier delays, peak periods, severe weather or operational disruption.

3. Self-Collection

Where self-collection is offered, collection details will be stated during checkout or in your order confirmation.

Please collect your order within the stated collection period.

If you are unable to collect within that period, please contact us so that alternative arrangements can be discussed.

4. Delivery Information

Customers are responsible for providing a complete and accurate:

• recipient name;

• delivery address;

• unit number where applicable;

• postal code; and

• contact number.

Please check these details carefully before confirming your order.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply if redelivery is required.

5. Delivery Confirmation

Depending on the delivery method, an order may be considered delivered once it has been:

• handed to the recipient;

• handed to a person reasonably accepting it at the delivery address;

• placed at an agreed safe location; or

• recorded as delivered by the appointed delivery provider.

If tracking shows that your parcel has been delivered but you cannot locate it, please contact us promptly and we will assist where reasonably possible.

6. International Shipping

Where international shipping is offered, available destinations and charges will be shown at checkout or communicated separately.

International customers are responsible for checking whether the products ordered may legally be imported into their destination country.

Customs duties, taxes, import fees or other local charges are the customer's responsibility unless expressly included at checkout.

Customs processing may cause delays outside our control.

7. Natural and Small-Batch Product Variations

Rewild products may contain natural, botanical or naturally derived materials and may be produced in small batches.

As a result, slight variations in:

• colour;

• scent;

• texture;

• consistency; or

• appearance

may occur from batch to batch.

Minor natural variations alone are not normally considered product defects.

Products may also soften or firm depending on environmental temperature, particularly in Singapore's tropical climate. Please follow any storage instructions on the product or packaging.

8. Change-of-Mind Returns

Because many Rewild products are personal-care items, we generally cannot accept change-of-mind returns once a product has been:

• opened;

• used;

• tested;

• unsealed; or

• otherwise handled in a way that makes resale inappropriate for hygiene or safety reasons.

For unopened and unused products in their original saleable condition, we may consider a change-of-mind return request made within 3 days of delivery.

Approval of a change-of-mind return is subject to our assessment. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Unless otherwise agreed, original delivery charges and return-delivery costs are not refundable for change-of-mind returns.

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
22 Sin Ming Lane, #06-76, Midview City, Singapore 573969

9. Incorrect, Damaged or Defective Products

Please contact us as soon as reasonably possible if you receive a product that is:

• different from what you ordered;

• damaged during delivery;

• leaking or materially compromised;

• defective; or

• otherwise materially non-conforming with the order.

Where possible, contact us within 3 days of delivery and provide:

• your name;

• order number;

• a description of the issue; and

• clear photographs or video showing the product, packaging and relevant damage or defect.

We may ask you to retain the product and packaging while we assess the issue.

10. Remedies

Depending on the circumstances, an appropriate remedy may include:

• replacement;

• repair, where appropriate;

• refund;

• partial refund;

• store credit; or

• another reasonable solution agreed with you.

The available remedy may depend on the nature of the issue, product and applicable law.

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded under Singapore consumer-protection law.

11. Reactions, Sensitivities and Product Suitability

Skin and body responses differ from person to person.

A product will not ordinarily be considered defective solely because it is unsuitable for an individual's personal preference or because an individual experiences a sensitivity that is not caused by a defect or non-conformity in the product.

Please check the ingredient list before use and follow product directions.

Always conduct a patch test before first use. If irritation occurs, discontinue use.

If you have known allergies or particular health concerns, seek appropriate professional advice before using a product.

This clause does not affect your statutory rights where a product is defective, unsafe or otherwise does not conform to applicable requirements.

12. Products Purchased at Markets or Events

If you purchased a Rewild product directly from us at a physical market, pop-up or event, please contact us with:

• the date and location of purchase;

• the product name; and

• any available proof of purchase.

We will assess eligible concerns using the same general principles set out in this policy.

13. Sale and Promotional Products

Unless otherwise stated, promotional or discounted products remain covered where they are defective, incorrect or otherwise non-conforming.

A product sold at a discount because of a clearly disclosed cosmetic imperfection or other disclosed issue will not ordinarily be considered defective solely because of that disclosed issue.

14. Refund Processing

Approved refunds will normally be made using the original payment method where reasonably possible.

Processing times after a refund is issued may depend on your bank, payment provider or card issuer.

Where the original payment method cannot reasonably be used, we may agree an alternative method with you.

15. Order Cancellation Before Dispatch

If you need to cancel or amend an order, please contact us as soon as possible.

We will try to assist, but once an order has been packed, handed to a courier or otherwise entered fulfilment, we may not be able to cancel or alter it.

16. Contact Us

For delivery, return or refund enquiries, please contact:

Rewild by The Wild Swells
Email: shop@thewildswells.com

Please include your order number whenever possible so that we can locate your order quickly.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

22 Sin Ming Lane, #06-76, Midview City, Singapore 573969

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail shop@thewildswells.com